Level 2 IT Help Desk Support

Blue Background


  • Experience:
    • IT Support, 1 year (Preferred)
  • Location:
    • Phoenixville, PA 19460 (Preferred)
  • License:
    • CompTIA (Preferred)

This Job Is Ideal for Someone Who Is:

  • People-oriented -- enjoys interacting with people and working on group projects
  • Achievement-oriented -- enjoys taking on challenges, even if they might fail
  • Innovative -- prefers working in unconventional ways or on tasks that require creativity

Touchpoint’s Culture:

  • Innovative -- innovative and risk-taking
  • Outcome-oriented -- results-focused with strong performance culture
  • Team-oriented -- cooperative and collaborative


  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Job Type: Full-Time

Salary: $45,000.00-$65,000.00 per year.

Job Description

  • Position responsibilities include:

    • Respond to and resolve customer technical support issues via telephone, email, and remote access software
    • Participate in system roll out with client and IT staff, and complete delegated tasks to meet deadlines
    • Installation and configuration of a network-based management system
    • Install and configure web/application servers (software and server roles) for our clients
    • Troubleshoot and maintain networking software and IT infrastructure products
    • Acceptance testing of our software applications
    • Documentation of all customer interactions in ticketing system
    • Periodic work schedule flexibility

    Required experience and skillset include:

    • Windows operating systems, including basic Windows networking
    • Working technical knowledge of current network hardware, protocols, and standards
    • 1+ years of relevant experience preferred; willingness and desire to learn mandatory
    • Excellent communication skills, including ability to explain technical issues in user-friendly language to non-technical end users
    • Excellent phone Communication
    • Organizational skills and ability to work both independently and as part of a team
    • Demonstrated ability to quickly understand and learn new concepts

    Other helpful experience and skillsets include:

    • Certifications and/or degree preferred
    • Customer training experience
    • Experience with various remote access software (LogMeIn, RDP, VPNs, Citrix)


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