---
title: Technical Customer Support
---

# CUSTOMER EXPERIENCE SPECIALIST

## Job Description

- Position responsibilities include:
  
    - Ability to create systems and processes 
    - Teach users how to use and troubleshoot technology products
    - Maintain and improve customer relationships with check-ins and customer interviews
    - Respond to and resolve customer technical support issues via telephone, email, live chat, and remote access software
    - Participate in system roll out with client and IT staff, complete delegated tasks to meet deadlines, and ability to communicate with and encourage clients to do the same
    - Troubleshoot and maintain networking software and IT infrastructure products
    - Document all customer interactions in ticketing system
    - Manage clients and devices in Remote Access software
    - Troubleshoot hardware issues
  
  Required experience and skillset include:
  
    - Windows operating systems, including basic Windows networking
    - Working technical knowledge of current network hardware, protocols, and standards
    - 1+ years of relevant experience preferred; willingness and desire to learn mandatory
    - Excellent communication skills, including ability to explain technical issues in user-friendly language to non-technical end users
    - Excellent phone Communication
    - Organizational skills and ability to work both independently and as part of a team
    - Demonstrated ability to quickly understand and learn new concepts
  
  Other helpful experience and skillsets include:
  
    - Certifications and/or degree preferred
    - Customer training experience
    - Experience with various remote access software (LogMeIn, RDP, VPNs, Citrix)
    - IT Support, 1 year (Preferred)
  
   

 

## Touchpoint's Culture

GOATS Not Sheep  
We always bring our best and are known for excellence not apathy.

Winners Not Whiners  
We find a way to win and are not victims of circumstances.

Players Not The Point  
We are part of a team working for something bigger than any individual.

Contributors Not Consumers  
We proactively help others and are not just entitled to our own interests. 

The Catalyst Not The Clog  
We grow and make things better, not slow them down.

**Snipers Not Stragglers**  
We are focused on intentional impact and alignment, not just working and wandering.

Benefits:

- Dental insurance
- Health insurance
- Vision Insurance
- Paid time off

Salary: $50,000-$70,000.00 per year.

 

 In-Person, Full-Time

Phoenixville, PA 19460 

 

### Apply Here

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  "@id" : "https://www.touchpointk12.com/#organization",
  "@type" : "Organization",
  "address" : {
    "@type" : "PostalAddress",
    "addressCountry" : "US",
    "addressLocality" : "Phoenixville",
    "addressRegion" : "PA",
    "postalCode" : "19460",
    "streetAddress" : "202 Bridge St."
  },
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  "foundingDate" : "2015",
  "keywords" : "Timeclocks, Smartclocks, Time Collection, Frontline Time and Attendance, Kiosks, Frontline Time Clock, Time Clock Kiosks, Scanning Kiosks, DIY Scanning, Barcode Readers, Proximity Readers, Biometrics, Clock In Systems, DIY Scanners, Contactless, Facial Recognition, Touchpoint, K12, School District IT, and Kiosk Scanners",
  "legalName" : "Touchpoint Industries",
  "logo" : "https://8544565.fs1.hubspotusercontent-na1.net/hubfs/8544565/Touchpoint%20TT%20Logo%20BLK%20KO-4.png?width=860&t=1691587545130",
  "name" : "Touchpoint K12",
  "numberOfEmployees" : "11-50",
  "sameAs" : [ "https://www.linkedin.com/company/touchpointk12/", "https://x.com/TouchpointK12" ],
  "slogan" : "Fast, Fool-Proof, Fail-Proof Time Tracking",
  "url" : "https://www.touchpointk12.com/"
}
```