TECHNICAL CUSTOMER SUPPORT

Qualifications

  • Experience:
    • IT Support, 1 year (Preferred)
  • Location:
    • Phoenixville, PA 19460 
  • License:
    • CompTIA (Preferred)

This Job Is Ideal for Someone Who Is:

  • People-oriented -- enjoys interacting with people and working on group projects
  • Achievement-oriented -- enjoys taking on challenges, even if they might fail
  • Innovative -- prefers working in unconventional ways or on tasks that require creativity

Touchpoint’s Culture:

GOATS Not Sheep
We always bring our best and are known for excellence not apathy.

Winners Not Whiners
We find a way to win and are not victims of circumstances.

Players Not The Point
We are part of a team working for something bigger than any individual.

Contributors Not Consumers
We proactively help others and are not just entitled to our own interests. 

The Catalyst Not The Clog
We grow and make things better, not slow them down.

Snipers Not Stragglers
We are focused on intentional impact and alignment, not just working and wandering.



Benefits:

  • Dental insurance
  • Health insurance
  • Vision Insurance
  • Paid time off

Job Type: Full-Time

Salary: $45,000.00-$65,000.00 per year.

Job Description

  • Position responsibilities include:

    • Respond to and resolve customer technical support issues via telephone, email, and remote access software
    • Participate in system roll out with client and IT staff, and complete delegated tasks to meet deadlines
    • Installation and configuration of a network-based management system
    • Install and configure web/application servers (software and server roles) for our clients
    • Troubleshoot and maintain networking software and IT infrastructure products
    • Acceptance testing of our software applications
    • Documentation of all customer interactions in ticketing system
    • Periodic work schedule flexibility


    Required experience and skillset include:

    • Windows operating systems, including basic Windows networking
    • Working technical knowledge of current network hardware, protocols, and standards
    • 1+ years of relevant experience preferred; willingness and desire to learn mandatory
    • Excellent communication skills, including ability to explain technical issues in user-friendly language to non-technical end users
    • Excellent phone Communication
    • Organizational skills and ability to work both independently and as part of a team
    • Demonstrated ability to quickly understand and learn new concepts


    Other helpful experience and skillsets include:

    • Certifications and/or degree preferred
    • Customer training experience
    • Experience with various remote access software (LogMeIn, RDP, VPNs, Citrix)

     

 

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