Need help utilizing your Time and Attendance or Absence Management software to its fullest potential?

Touchpoint SmartServe is here!

If You...

Use Frontline Absence Management and/or Time & Attendance
Are frustrated by setup issues, low fill rates, or lots of manual work
Lost the person who was originally trained on the system
Don’t have time to figure it out, but want to make the most of your Frontline investment

We've got you. Let's fix it.

How We Help You

At the core of our new SmartServe offering is a simple promise: your software should work for you—not the other way around. We aren't just pros at hardware—we specialize in hands-on, expert-led optimization that ensures your absence and time tracking software is configured correctly, and operating at peak efficiency. Whatever your software improvement needs, our team is ready to dive in.

We don’t wait for issues to surface—we hunt them down in advance. From low-cost remote audits to premium on-site support, our goal is to streamline your environment so your operations run smoother, faster, and smarter. And when your setup evolves, so do we. Our experts stay engaged through changes in staffing, schedule, or scale, helping you adapt without missing a beat.

H2 Heading Module

Check out our 5 SmartServe Tiers to see how we can best serve your needs!

Tier 1: SmartServe Audit

499

Per Module ($899 for both)

Includes a quick audit to target quick wins

30-minute system audit

Immediate fixes for setup gaps

Absence Management: Balances, Roles, Fill Rate issues

Time & Attendance: Timesheet Approvals, Position Settings

Summary of what to fix next

Tier 2: Guided Optimization

$ Contact Us For Pricing

One-on-One Fix + Coaching

Everything in Tier 1

2 hours of live configuration support

Workflow re-design + approval chain cleanup

1 admin coaching session

14 days of follow-up email support

Tier 3: System Reboot

$ Contact Us For Pricing

End-to-End Clean Up + Docs

Everything in Tier 2

SOP documentation by role

Fill rate or timecard performance tracking

Staff training walkthrough video

30-day priority access

H2 Heading Module

Tier 4: Optimization & Alignment

$ Contact Us for Pricing

Department-Level Alignment + Data Confidence

Everything in Tier 3

Custom reporting dashboards (fillable, exportable)

Department-specific workflows (HR, Payroll, Principals)

Unlimited admin virtual training (30 days)

Pre-audit data readiness review

Tier 5: Enterprise Partnership

$ Contact Us for Pricing

Strategic Optimization for Complex Districts

Everything in Tier 4

On Site Client Success Manager

Custom role-based onboarding toolkit

Executive summary decks for leadership

Premium Support Plan (Add-On Only)

$ Contact Us For Pricing

For districts that want peace of mind all year

Immediate response across phone, email, and chat

Proactive issue detection and outreach

Direct access to your optimization specialist

Monthly usage reporting

Emergency response for system-critical issues

Request a SmartServe Quote

Touchpoint Takes Pride in...

Making your life easier.

Request a SmartServe Quote

"Our previous time & attendance system required constant maintenance. Touchpoint was able to help eliminate IT's time maintenance workload almost completely."

IT Director in Louisiana

Telecom Specialist

"I'm personally very happy with the quickness of your tech support staff."

Telecom Specialist in Illinois

"Recently, we haven't had any issues after our tech team worked closely with Touchpoint. Once we got a fix in place, everything has been running smoothly."

CFO & Treasurer in Ohio