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Remote Monitoring, Management, and Punch Assurance

ClockConnect

The ClockConnect system gives district Payroll, Business, HR, and IT teams the visibility, control, and punch recordkeeping they need to manage SmartClock-based time collection with confidence.

See SmartClock status across every location. Handle common device tasks remotely. Access auditable punch attempt history when time records are questioned.

 

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Three Layers. One Connected System.

Monitor, Manage, and Assurance come together in every ClockConnect System.

ClockConnect is built for districts that need more than clocks on the wall. Monitor shows your team what is happening at every SmartClock, Manage lets them act on it remotely, and Assurance keeps an auditable record of every punch attempt. Together, they give your district a stronger way to catch device issues early, handle common SmartClock tasks, and defend employee punch activity when payroll questions, outages, audits, or disputes arise.

01 Visibility Layer

ClockConnect Monitor

District-wide SmartClock visibility for health, updates, disk space, and readiness across every location. Monitor helps your team catch small issues before they become payroll problems.

Key Benefits

  • See SmartClock status across all locations in one place.
  • Track updates, health, and disk space before they create disruption.
  • Reduce "quick check" tickets and time spent troubleshooting blind.
  • Give IT, Payroll, and district leaders more confidence that clocks are ready.

What Monitor surfaces, Manage lets your team act on.

02 Action Layer

ClockConnect Manage

Full remote access to handle common SmartClock tasks without opening a ticket or visiting the device. Manage turns Monitor's visibility into action and helps your team move from "something is wrong" to "we fixed it" faster.

Key Benefits

  • Do the work remotely, not just the watching.
  • Manage updates, disk space cleanup, biometric registrations, and other common tasks.
  • Cut delays, site visits, and back-and-forth with support.
  • Resolve SmartClock issues more consistently across schools.

When a fix needs Touchpoint, the same White Glove Platform is where your team submits the ticket.

New 03 Accountability Layer

ClockConnect Assurance

Auditable punch attempt history for enabled Touchpoint SmartClocks, including failed or unsuccessful punch attempts your time and attendance software may not report on.

When a time record is missing, edited, disputed, or incomplete, Assurance helps Payroll, HR, Finance, and audit teams answer the question that matters most: what actually happened at the clock?

Key Benefits

  • Access exact, time-stamped punch attempt history from enabled Touchpoint SmartClocks.
  • See failed or unsuccessful punch attempts that may not appear in your time and attendance software.
  • Validate missed punch requests after software, internet, power, or server outages.
  • Support payroll corrections with objective clock-level evidence.
  • Compare clock-level punch attempts against edited or disputed time records.
  • Strengthen audit readiness, overtime defensibility, and employee dispute resolution.
  • Help Payroll, HR, and Finance reduce "he said, she said" timekeeping conversations.

Monitor and Manage keep the clocks ready. Assurance keeps the record.

One System, Every Department

Why Districts Need the ClockConnect System

Time collection problems rarely stay in one department. A clock-in issue may start as an IT ticket, but it can quickly become a Payroll exception, an HR complaint, a Finance concern, or a leadership problem.

That is why the ClockConnect System comes as one package. Every team gets what it needs from the same platform: visibility, control, and punch assurance.

For Payroll

ClockConnect helps Payroll reduce missed punch cleanup, validate outage-related corrections, and see whether employees attempted to punch even when the time and attendance system does not show a successful record. It gives Payroll more confidence before deadlines, during overtime review, and when employee time records are questioned.

For Business and Finance

ClockConnect helps Business and Finance reduce the hidden costs of SmartClock maintenance while strengthening payroll defensibility. With better device visibility, remote management, and auditable punch attempt history, districts can better support audits, overtime validation, disputed records, and leadership review.

For HR

ClockConnect helps HR bring clearer evidence into employee timekeeping conversations. When staff say they attempted to punch, ClockConnect Assurance helps show what happened at the clock, while Monitor and Manage help reduce the device issues that create frustration in the first place.

For IT

ClockConnect helps IT reduce site visits, low-value tickets, and blind troubleshooting. Monitor shows SmartClock status across locations. Manage enables remote action for common device tasks. Assurance helps IT support Payroll and HR when punch issues need clearer answers.

Included with White Glove

The ClockConnect System and the White Glove Platform

Touchpoint's White Glove Service & Support provides comprehensive, proactive customer service for Touchpoint clients: proactive and reactive support, repairs, and replacements for your SmartClocks.

The White Glove Platform is your district's window into that service. It is where your team submits tickets, sees SmartClock status, and takes action on routine device tasks without waiting on support. The ClockConnect System lives inside it, so Monitor, Manage, and Assurance come with White Glove as one package.

Together, they create one SmartClock support model

  • White GloveKeeps Touchpoint-supported SmartClocks maintained and supported, with repairs and replacements when hardware needs them.
  • MonitorGives districts direct visibility into SmartClock readiness.
  • ManageGives districts remote action when common tasks need attention.
  • AssuranceGives districts auditable punch attempt records when employee time is questioned.
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Interested in better visibility, control, and punch assurance for your Touchpoint SmartClocks?

The ClockConnect System is included with White Glove Service & Support. Talk with our team about bringing Monitor, Manage, and Assurance to your district’s SmartClocks, and give your district a stronger way to monitor device readiness, manage SmartClock tasks remotely, and defend employee punch activity when time records are questioned.