Case Study: Pueblo City Schools
From Constant Headaches to Seamless Time Collection
Time collection is a process that should be simple for everyone involved. When working correctly, hardware and software remain out of sight and out of mind. But at Pueblo City Schools, time collection became a daily struggle.
When they reached out to us, Pueblo City Schools were in a complete bind. While they loved their Time & Attendance software, they struggled to settle into a rhythm with their existing hardware.
The solution they were using caused nearly constant problems—from being left on their own to solve implementation issues, to paying extra for support when devices inevitably failed. Each day, Pueblo fought with unreliable hardware. Even when functioning correctly, updates and software issues left them wondering whether employees would be able to clock in at all.
With administration, technology services, and employees all frustrated, Pueblo reached out to their current provider in hope of a quick fix, but instead found only costly solutions.
Fast Facts
Problem:
Pueblo City Schools faced constant headaches with their previous hardware provider.
Reasons:
Implementation issues, not user-friendly devices, high service charges, unreliable equipment.
Solution:
Touchpoint’s never-down network, customizable devices, and remote support capability.
For Pueblo City Schools, this was the last straw. Remembering their software provider's recommendation, they scheduled a demo with Touchpoint. They were impressed: fully customizable Windows-based devices, simple plug-and-play implementation, direct integration with their existing systems, and remote support for any device on their network.
After discussing the best options with our sales team, we sent Pueblo City Schools a demo unit to prove our solution could solve their problems (we knew it could!). Just a couple of weeks and nearly 50 devices later, we shook hands on a successful partnership that put an end to their time collection woes.
When it came down to the final decision, the choice was clear: upgrade to a solution that saves time and is simple for everyone to use.
Is it time for a change at your district?
Connect with us to see how you could experience the same time collection breakthroughs as Pueblo City.